FAQ– Hedgehog Decor website


Most frequently asked questions

Shopping Basics

Can I order custom sizes for some items?

Так, ми також можемо зробити персоналізовані кошики на ваш вибір, зв'яжіться зі мною для деталей hedgehogdecor@gmail.com


Just send me photos of the item and I estimate the damage.

Чи потрібно збирати замовлений товар після його отримання?

Not all of the items in my shop come in one piece and ready to use right out of the box.


Do you accept international credit cards?

Yes, of course, we accept all cards of international payment systems Visa, MasterCard, American Express

Do you charge sales tax on any item?

The tax on goods is included in the price

What Payment Methods Are Accepted?

We accept the most popular and secure payment methods: Visa and MasterCard, PayPal, Google Pay, Apple Pay, American Express

Доставка та повернення

I want to return my purchase! What do I do?

Send me a request by e-mail or contact me through the contact form on the website on pages contact

Скільки часу потрібно, щоб отримати відшкодування?

If everything is okay, within 24 hours.

Як скасувати або змінити замовлення?

Via online chat on the website or via the contact page on the website

How can I get assistance if I need it?

After the order is shipped you get the e-mail notification from with a tracking number and other details. You can message me directly, I will provide all the information, tracking number and useful links from official shipping companies where you can follow your item. Also you can track order on this page Track Your Order