FAQ– Hedgehog Decor


Most frequently asked questions

Shopping Basics

Can I order custom sizes for some items?

Yes, we also can make a personalized baskets of your choice, contact me for detalis hedgehogdecor@gmail.com

What to do if my item is broken or lost in transit?

Just send me photos of the item and I estimate the damage.

Do I need to assemble the ordered item after I recieve it?

Not all of the items in my shop come in one piece and ready to use right out of the box.

What is the estimated shipping time?

First of all, it depends on your location. Most of my buyers throughout the world receive their packages within 10-16 days (Europe and North America).


Do you accept international credit cards?

Yes, of course, we accept all cards of international payment systems

Do you charge sales tax on any item?

The tax on goods is included in the price

What Payment Methods Are Accepted?

We accept the most popular and secure payment methods: Visa and MasterCard, PayPal, Google Pay, Apple Pay, American Express

Shipping & Returns

I want to return my purchase! What do I do?

Send me a request by e-mail or contact me through the contact form on the website on pages contact

How long does it take for me to get a refund?

If everything is okay, within 24 hours

How Can I Cancel Or Change My Order?

I can cancel the order immediately within 24 hours after it was placed. I can also cancel the order later if you clarify the reason why you want to cancel it.

How can I get assistance if I need it?

Via online chat on the website or via the contact page on the website

How can I track my order?

After the order is shipped you get the e-mail notification from with a tracking number and other details. You can message me directly, I will provide all the information, tracking number and useful links from official shipping companies where you can follow your item. Also you can track order on this page Track Your Order


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